Privacy Policy

Effective Date: September 10, 2026

Kindex360 ("we," "us," or "our") provides an all-in-one business software and automation platform for small and local businesses. This Privacy Policy explains how we collect, use, and protect information when you visit kindex360.com or use our platform and related services. Kindex360 is operated by Kindex360, located at 968 Bradley St, Suite 289, Watertown, NY 13601.

Information We Collect

We may collect information you provide directly to us, such as your name, business name, email address, phone number, appointment or scheduling information, and messages you send us when you submit a form, request a demo, book an appointment, or contact us. We may also collect information that you enter into your Kindex360 account, including CRM and customer information you choose to store. Additionally, we may collect website usage information automatically, such as browser type, device, pages visited, and approximate location.

How We Use Information

We use the information we collect to respond to your inquiries, schedule and conduct demos, set up and provide our services, operate and improve the platform, send appointment reminders and confirmations, and communicate with you about your account or our offerings.

Email, SMS, and Telephone Communications

We may use your email address, phone number, and mobile number to communicate with you about your inquiries, appointments, account, and related topics. Where you provide a mobile number and consent, you may receive recurring and non-recurring SMS messages such as appointment reminders, confirmations, follow-ups, and account-related notices.

Message and data rates may apply.
Message frequency may vary.
You may reply STOP to opt out of applicable SMS communications.
You may reply HELP for assistance where applicable.
Consent to receive marketing text messages is not a condition of any purchase.
We do not sell or rent your mobile phone number or SMS consent information to third parties for their independent marketing.

AI-Assisted Interactions

Some communications and interactions may be assisted or handled by artificial intelligence, such as an AI receptionist answering calls or responding to inquiries. AI-generated content may not be accurate in every case, and you should not rely on it as a guarantee of correctness. Information collected through AI-assisted interactions, such as caller details and call summaries, may be stored in your account.

Payment Processing

Where payment features are configured, payment processing is handled through third-party payment processors. Kindex360 is not a bank or a payment processor. We do not store or access your full card numbers. Payment and billing information you provide is processed by the applicable third-party processor subject to its own terms and privacy practices.

Cookies and Analytics

We may use cookies and similar technologies to operate and improve our website, and we may use analytics tools to understand how visitors use the site. You can control cookies through your browser settings, though disabling them may affect some functionality.

Third-Party Service Providers and Links

We may use third-party service providers to help operate the platform, deliver communications, process payments, and provide related functionality. These providers are expected to handle information responsibly. Our website may also contain links to third-party websites we do not control; we are not responsible for the practices of those sites.

Data Security

We take reasonable measures to protect information using administrative, technical, and organizational safeguards. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of personal information you have provided, subject to applicable law and our legitimate business needs.

Your Privacy Choices and Requests

You may contact us to update or request deletion of your personal information or to opt out of marketing communications. We will respond in accordance with applicable law. If you are a Kindex360 account holder, you may also manage certain information within your account.

Children's Information

Kindex360 services and accounts are intended for adults 18 years of age and older. We do not knowingly collect information from anyone under 18. If you believe we have, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy, contact us at:
Kindex360 · 968 Bradley St, Suite 289, Watertown, NY 13601
Phone: 315-817-5522 · Email: sales@kindex360.com

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